Rockar is the trading name of Rockar 2 Limited (FRN 753662), who is an appointed representative of Rockar Limited (FRN 663095) of 1 Monckton Court, North Newbald, YORK, YO43 4RW which is authorised and regulated by the Financial Conduct Authority as a Credit Broker and Intermediary.
The Financial Conduct Authority is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. Should you require further support to assist you in understanding our products and services, please let us know.
We are a credit broker and not a lender. We are not an independent financial advisor, and we act in our own interests in respect of arranging finance to support your purchase of a vehicle from us.
We do not source the whole market and can only provide you with limited options when introducing you to the preferred lender (Land Rover Financial Services which is a trading style of Black Horse Limited) that we work with. We aim to provide you with information so that you can make your own informed decision. We do not seek to advise or pressure you in any way and you can arrange your own finance if you wish - simply choose cash as your preferred choice.
If you decide to proceed with a suitable product offered by our preferred lender to support your vehicle purchase, we will facilitate an introduction to that lender. If that lender refuses to grant credit, then we can (if you wish us to) refer you to another broker with whom we have a pre-existing relationship with to attempt to source credit for you. Please note, however, that the available terms from this broker may well be inferior to the initial lender we initially introduced you to.
We do not charge you a fee for an introduction to the lender but we will receive a commission or administration fee from the lenders we work with.
Any commission/fee that we earn is calculated by reference to the model selected, whether the vehicle is new or used, the age of the vehicle and/or the amount that you borrow. The amount of commission that we earn will not affect the amount of money you pay under the finance agreement as this is set by the finance company.
Prior to you signing your agreement, Rockar will share with you the amount of commission/fee that they will earn as a result of your finance agreement and will request your formal consent to proceed.
By providing us with your credit details, you will be giving us authority to submit a credit application on your behalf to our lender who will record a search on your credit file. We will only pass your details onto a subsequent credit provider if the initial application to the first credit provider is not successful, and you authorise us to do so.
By email - enquiries@rockar.com
In writing:
If for any reason you are not entirely satisfied regarding your finance transaction, please let us know straight away. Our dedicated team will investigate your concerns. Please be aware that due to the complexity of these complaints, they can take longer to investigate and resolve than other complaints.
We will endeavour to resolve your regulated credit-related complaint as quickly as possible, if however, you are not satisfied with our final response, or it has been more than eight weeks since we received your complaint, you may be able to refer your complaint to the Financial Ombudsman Service. Details about how to contact the Financial Ombudsman Service can be found here www.financial-ombudsman.org.uk, or by telephoning 0845 080 1800.